About this course
Financial Consumer Rights & Responsibilities is a practical course designed to help learners understand how to protect themselves in today’s financial system. As financial services continue to expand across banks, digital platforms, and mobile money providers, it is important for users to know their rights, their responsibilities, and how to make safe financial choices.
The course introduces key principles of financial consumer protection, including transparency, fair treatment, complaint processes, and ethical practices in financial services. Learners will also explore common risks such as fraud, hidden charges, misinformation, and unfair service practices, as well as how to respond effectively when issues arise.
Learning Objectives
Explain the key rights of financial consumers when using banks, mobile money, and other financial service providers.
Identify consumer responsibilities when engaging with financial institutions and digital financial platforms.
Recognise common financial risks such as fraud, hidden fees, misinformation, and unethical practices.
Demonstrate understanding of complaint and dispute resolution processes within financial systems.
Apply practical strategies to protect personal and business finances when using financial services.
Make informed decisions that promote safe, fair, and responsible financial behaviour
Who Is This Course For?
Entrepreneurs & Small Business Owners
Everyday Financial Users & Young Professionals
Agents, Vendors & Financial Service Users
Introduction to Financial Rights and Responsibilities
5 Parts
Introduction
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Rights and Responsibilities as a Client of a Financial Institution
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Your Rights and Responsibilities when Taking a Loan
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What Happen when you Fail to meet your Financial Obligations
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What Happens if the Financial Institution Fail to Meet its Obligations
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How to Complain Effectively
4 Parts
How do You Complain Effectively
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Other Ways to Complain
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What do Most Clients of Financial Institution in Nigeria Complain About
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How to Support Women When Dealing With Consumer Rights and Responsibilities
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Summary
1 Parts
Key Message
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QUIZ
1 Parts
Quiz
10 Questions
Min
Passed grade: 70/100
Attempts: 0/
0
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